Knowledge Base - Email Campaigns

Guidelines to design HTML campaigns, pre built templates and working with WYSIWYG editor.

Can I add custom fields to email subject lines?

Yes, you are allowed to add custom fields to your email subject lines, just make sure that you add proper place holders like [First name] in the email subject lines and it will be replaced after you send email newsletters.

What is multipart sending and why it is important?

While sending your email campaigns, if you choose multipart the application will take both the combined form of HTML and Text version. When your contact receives this email, their email service provider like Outlook or Google will read it and displa...

Why the custom field and unsubscribe does not show up when I send a preview newsletter?

This is why because, you are only previewing your newsletter, technically there is no other data associated with it. Hence only the placeholders get displayed, the custom fields and the unsubscribe link will show up when you send your newsletter to ...

Is there any limit on how many emails are sent per day?

No, generally there are no restrictions but if you are a reseller or a very high volume sender then we apply some limitations in order to avoid spamming activity.

Difference between a HTML and Plain Text email campaign

Email campaigns can be designed with either HTML – Hypertext Markup Language or Plain text formats. HTML formatted emails looks more of email newsletters or promotions that we see in our inboxes. Emails when formatted with colours, images, lay...

What is the use of custom fields?

Custom fields, you might have heard this word in your senders account. Have you ever wonder what is the use of this? Or why does it have been included in the features? Collecting your subscribers email address and getting permission from them to sen...

Why my image gets blocked?

Images or visuals are the hotspots of email campaigns. It is a very good idea of explaining your service or product with an image in your email campaign but the images which you put up in your emails to educate your subscribers through MailGoes acco...

Why the link codes are getting displayed in email content?

Spammers have the habit of hiding some bad or malicious URLs behind the safe looking links. Due to this spam filters checks and scans for each and every available links in the email campaign and at times they might alter the way they get displayed f...

What is a normal complaint rate?

We all love to be independent in all aspects especially in expressing our opinions, due to this, each and every users of Yahoo, Gmail, Hotmail and AOL are allowed to report or complaint about messages which they don't like and they even have the fle...

Tips for sending your messages on daily basis

Emails - this is the word of revolutions. Every one of us is stepping in new technologies, one of which is the email marketing. Permission based email marketing have higher return on investment rates which is a well known fact. In spite of that, ema...

Where should I complain about spam?

We MailGoes appreciate you for raising an issue when you receive a spam email from MailGoes email address or client rather than simply marking it as spam. When you come forward to report the spam emails then we will have a chance to rectify it from ...

Is it possible to send an email to multiple lists?

You can send your newsletter to all or multiple lists at a time but make sure that you are not sending duplicate copies to contacts who have subscribed for multiple lists. While selecting contact list, simply hold the CTRL key and select the lists w...

How does an application send emails, one at a time or more?

Generally application sends only one email at a time and we advice to do the same, as sending multiple emails at a time or including fields like CC and BCC are more likely to get marked as spam and hence it is better to avoid such features.

If I add my name to From address, will my email clients display it?

Yes, when you send an email newsletter you can add your name and the emails will be displayed as "My name <email@address.com>". This can be achieved by adding From Name while composing new campaign in your panel.

What happens to the custom fields if they do not have proper information?

Whenever you create a custom field, set a default value for that if you don't want to make it a mandatory, so that it carries a default value if your contact left blank. If you set a default value as "Friend" for the custom field "First name" then ...