Spam is any email you send to a recipient who has not granted verifiable permission for the message to be sent.
When you send an email to someone you don't know, that's an "unsolicited" email. Sending one unsolicited message to someone is obviously not spam. But when you send an unsolicited email to an entire list of people you don't know, that's spam.
MailGoes follows strong, zero-tolerance anti-spam policy to protect the email delivery and reputations of our customers. We hold the privacy of all users in the highest regard, as well as the recipients of emails sent by our customers. Our anti spam policy follows the below rules to avoid spamming.
Try to avoid Abuse Complaints from multiple ESPs like Yahoo, Hotmail, Gmail and etc. You can easily achieve this by using ONLY DOUBLE OPT-IN subscribers in your campaigns. Our back-end automated jobs automatically process these abuse complaints and suppress those contacts in your database to avoid recurrence. If you are still getting multiple / continuous Abuse Complaints from ESPs, we ask you to show the proof for your users' subscription process to check whether you are following all the guidelines properly or not.
Customers should follow the below terms in order to start using MalGoes service.
At MailGoes Email Marketing Solutions we abide by Anti Spam rules and take each incident serious if any of our customers is not following rules. In case you receive any unexpected email from our customers, please follow any one of the following steps. Please be informed that it takes sometime to resolve the issue.
We reserve right to terminate your account permanently in case we identify that you are are doing spamming. Our automated software monitors all spamming activity and takes necessary action immediately when camapigns are exceeding the allowed threshold limits as mentioned in the above section.
In case of any dispute about your account termination, we can ask you to prove that you have permission from your recipients. If you are able to produce such proof, we can re-activate your account.