How do I know who complained?

Email marketers know that email marketing is a waste of time and resources if the email messages do not land into subscriber's inbox. There are lot more steps to get your emails reached to their destined points. After getting there, deliverability rates, opens, clicks do not only makes up the success score, but complaints and spam score are the most important of all the above.

Generally when a subscriber lodges a complaint about an email campaign then that complaint email address will be blocked by MailGoes from your email database to avoid future sending of email campaigns and to avoid future complaint rates. This in turn safeguards your email list and at the same time protects you with loads of email complaints.

In order to see the list of complaints of a particular campaign, you can click on “Abuse Complaint” hyperlink available in the report section of scheduled campaign.



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