Topic: direct complaint

Complaint

A message that is generated when a recipients mark a message as spam by clicking the "mark as spam" button in their email client.



Direct complaint

When a subscriber or ISP complains they no longer want to receive email from you by emailing the reply-to or abuse@ addresses. It’s generally best to unsubscribe them and let them know they’re unsubscribed. Don’t ask them to do anything, beg them to stay, etc.